IT & Software

IT Service Delivery & CX Manager – Onsite 4 Days

Meridia Recruitment Solutions, a Knightsbridge Robertson Surrette Company

Halifax · Halifax County · Canada

High Liner Foods is seeking a Manager, IT Service Delivery & Customer Experience in Halifax, NS to lead the end-to-end IT service operations and the outsourced service desk.

Reporting to the Senior Director of IT, you will own the service delivery model, manage the budget and vendor relationships, mentor the IT Service Delivery & Customer Experience Supervisor, and drive a customer-first culture leveraging CSAT, SLAs, and KPIs.

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Reference: WJ-3875_13117343

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