IT & Software

IT Service Delivery Lead - Hybrid (1-Year Contract)

JAC Recruitment

London · England · United Kingdom

Retail Company is hiring an IT Service Delivery Manager to lead global service desk operations from London or Amsterdam in a hybrid role. You will own incident, problem and change management with ITIL practices, align with vendors, and drive service improvements.

You must manage ServiceNow workflows, reports, and dashboards while coordinating EUC & M365 support, store networks, and multi-site retail users across Europe.

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Reference: WJ-766_22504840

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