IT Service Delivery Lead — Hybrid (Cardiff)

HID Global, part of the ASSA ABLOY Group, seeks an Associate Manager of IT Service Delivery in Cardiff. You will lead a team delivering first- and second-line IT support, manage tickets, and uphold ITIL-aligned processes while collaborating with global IT Service Delivery teams.

The role emphasizes coaching, training, and performance reviews, with a focus on customer service excellence and cross-functional partnerships across the business.