IT Service Delivery Lead - Hybrid/Remote IT Leadership

NORR Architects Engineers Planners in Ottawa is seeking an experienced IT Service Delivery Lead to combine hands-on technical expertise with operational leadership. You will keep IT services reliable, working across multiple offices to support end users and projects.

You will oversee day‑to‑day IT service delivery, mentor staff, resolve complex incidents, and partner with Infrastructure, Security, and Business Applications to improve the end‑user experience.