IT Service Delivery Lead, Multi-site Hospitality

Hiddenwell - Head Office seeks an experienced IT Service Delivery Manager to own day-to-day IT service across our luxury hotels and spas, based in Central Services - Moreton-in-Marsh, with travel to properties.

Lead MSP relationships, oversee incidents, SLAs and reporting, and drive continual service improvements to ensure a reliable IT environment for staff and guests. This role shapes how IT services grow with the business and supports expansion into new properties.