IT Service Delivery Leader: Strategy & End-User Excellence

East Midlands Railway is seeking an experienced IT Service Delivery Manager to lead our Service Delivery function and ensure reliable, secure technology. You will head a team delivering 1st and 2nd line IT support across the business, combining strategic thinking with hands-on leadership to drive service improvement.

You’ll shape the Service Delivery strategy, manage end-user technology lifecycle, collaborate with Information Security, and report to IT leadership through dashboards and