IT Service Desk Administrator — Remote

Blue Arrow is seeking an It Request Administrator to handle IT service requests received by the TwS IT and MIS helpdesks from Bristol. The role includes following written processes, providing first line IT and MIS support, and ensuring calls are logged and updated in the ticketing system.

You will triage incoming requests, set up new accounts, update user records, and manage access rights to mailboxes and applications while meeting SLAs.