IT Service Desk Analyst (1st/2nd Line) – Golden Hello

Cardinal Newman College is seeking a Service Desk Analyst to provide 1st and 2nd line IT support across the college and partner institutions. You will handle incidents end-to-end, delivering responsive customer-focused service both remotely and in person.

The role requires experience with end-user tech, knowledge of Microsoft technologies and IT Service Management, and a proactive problem-solving approach. Commitment to the Catholic ethos and safeguarding is also expected.