IT Service Desk Analyst: End-to-End Support Hero

Cripps is seeking an IT Service Desk Analyst to provide 1st and 2nd line IT support for colleagues across the firm in a fast-paced environment. You will own ticket lifecycles, resolve issues promptly, and assist with complex faults while maintaining strong customer focus.

This hybrid role requires hands-on hardware setup, software support across Microsoft 365/AD/Intune, and contribution to IT projects. You will collaborate with a proactive IT team and maintain concise documentation.