IT Service Desk Analyst – Fast-Paced Manufacturing IT Support

Hexcel is seeking an IT Service Desk Analyst in Duxford, UK to provide first- and second-line IT support in a fast-paced manufacturing environment. You will handle incidents, service requests, and user access, while ensuring SLAs are met and knowledge is shared across the team.

The role requires strong customer service skills, Windows and Microsoft 365 proficiency, and experience with ITSM processes. You will collaborate with global IT teams and assist with onboarding, device management, and