IT Service Desk Analyst: First/Second-Line Support

Wolviston Management Services Ltd seeks an IT Service Desk Analyst to join the Billingham-based IT Infrastructure team. You will provide first-line, and where appropriate second-line, technical support across the business, logging incidents via phone, email, and self-service portals, with on-call and out-of-hours coverage to ensure safe operations.

The role offers a competitive salary and a benefits package including a bonus scheme, enhanced pension contributions, life assurance, and healthcare.