IT Service Desk Analyst - Onsite UK

Holman UK is seeking an IT Helpdesk Analyst to join the IT Services team in Birmingham on a permanent, on-site basis. You will provide first-line support across devices and software, manage tickets within SLAs, and assist with new starter onboarding in the Birmingham office.

The role requires a strong customer focus, solid MS Office and service desk experience, and a proactive, detail‑oriented approach to documenting issues, resolving incidents, and contributing to security and compliance