IT Service Desk Coordinator

Thrive Trowbridge are delighted to be working with our client near Radstock who are actively looking to recruit a IT Service Desk Coordinator to join the team on a permanent basis.

What you will be doing:

In this busy role you will provide essential first-line support and coordination across a multi-site organisation, duties to include :

• First point of contact for incoming IT service requests and incident queries.
• Logging, categorising and triaging tickets accurately using the IT Support Management system.
• Assessing technical issues and routing tickets to the appropriate regional IT Hub or Central IT team.
• Identifying and escalating high-priority incidents.
• Monitoring tickets, ensuring agreed service levels are maintained.
• Keeping end users informed with clear and timely updates.
• Tracking hardware, software licences, contracts, peripherals and other IT equipment across multiple sites.
• Monitoring stock levels and arranging replenishment where required.
• Coordinating the despatch and return of IT equipment between regional Hub locations and sites.

What you will need to succeed:

• Previous experience in an IT helpdesk, service desk, IT administration or similar support environment.
• Experience of logging and managing tickets through an IT service management system.
• Good problem-solving and triage skills, with the ability to assess the urgency and nature of an issue.
• Excellent communication skills and the confidence to deal with users at all levels.
• ITIL Foundation, FITSM Practitioner certificate or equivalent.
• Strong attention to detail, good organisational skills and the ability to manage competing priorities.

What you will receive in return:

• To £33,700 DOE
• Full time Monday to Friday **100% office based**
• Generous holiday allowance and EAP