IT Service Desk Lead Elevate Support

The Ellison Institute of Technology Oxford is seeking a proactive IT Service Desk Manager to lead and continually improve the IT Service Desk, delivering a responsive, professional, high‑quality support experience for a fast‑moving research environment.

Working with the Head of IT Services, you will drive ITIL‑based practices, manage incidents and changes, develop people, and build robust processes, data quality, automation and knowledge management across the Institute.