IT Service Desk Lead — Elevate Support & ITIL Excellence

The Ellison Institute of Technology (EIT) seeks an experienced IT Service Desk Manager to lead Oxford's IT service desk and drive continual improvement in user support and service delivery.

Reporting to the Head of IT Services, you will own day-to-day performance, manage the team, implement ITIL-based processes, and partner across IT to ensure a high-quality, white-glove support experience for researchers and staff.