IT Service Desk Lead | ITSM & Process Improvement

VE3 is seeking an IT Service Desk Lead in Maidenhead to oversee day-to-day service desk operations. You will drive incident resolution, manage SLAs, and lead the rollout of ZohoDesk or equivalent ITSM tooling, ensuring high-quality service delivery across projects.

You will coordinate with Project Managers and support teams, develop templates, dashboards, and best practices, and mentor an operational team focused on continuous improvement and user satisfaction.