IT Service Desk Lead — Remote-Friendly, Multi-Site

NEC Software Solutions is seeking an experienced Service Desk Manager to lead the end-to-end ITIL-aligned service desk and incident management across multiple locations. The role reports to the Head of Service Delivery and manages a core team of 4 FTE with a wider team of ~50.

You will drive process improvement, stakeholder engagement, and performance metrics while ensuring compliance with ISO standards and security certifications.