IT & Software

IT Service Desk Manager — Lead & Elevate Support

yardsticktechnologies

Edmonton · Division No. 11 · Canada

Yardstick Technologies in Canada is seeking a Help Desk Manager to lead a team of Tier 1 Service Desk Analysts and partner with the Director of Service Delivery to deliver outstanding customer experiences. You will oversee daily operations, set KPIs, coaching, performance reviews, and ensure timely responses across phone, email, and tickets while maintaining service levels.

Open to after-hours support, on-call rotations, and up to 10% travel; competitive salaries and full benefits accompany this

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Reference: WJ-291_11344379

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