IT Service Desk Manager - Lead & Optimize Support (Hybrid)

Infinity Group Holdings Limited is recruiting an IT Service Desk Manager to own the performance of First and Second Line support and to drive continual improvement across Microsoft Modern Work, cloud and hybrid environments.

You will lead incident escalation, capacity planning and governance, ensuring secure, efficient service while aligning with CyberEssentials Plus and ISO 27001 obligations. This role offers hybrid working with office access in Tunbridge Wells and London Paddington.