IT Service Desk Specialist – Frontline Tech Support

BGIS is seeking a Service Desk Analyst to provide first‑level support for hardware, applications, and infrastructure. The role requires handling inquiries from diverse channels and guiding users through resolutions, with escalation as needed to minimize business impact.

The position involves shift work and a focus on timely, effective service delivery in a fast‑paced IT environment across BGIS facilities and work‑from‑home clients. Strong communication and problem‑solving skills are essential.