IT Service Desk Technical Support Representative

Resolve technical issues and technology requests as an IT Service Desk Representative in Victoria, using customer support and diagnostic tools.

ICBC’s Information Services Division seeks an IT Service Desk Representative for its North Vancouver Head Office location. You will support employees and business partners by phone in a call center environment. The work includes computer systems, applications, equipment, network, and telephone systems.

Key Responsibilities:

• Respond to inquiries and resolve simple to moderately complex technical issues
• Process standard requests for systems, applications, equipment, networks, and telephones
• Gather customer information and analyze issues using diagnostic tools
• Determine probable causes and take corrective action
• Document standards, procedures, and solutions in shared knowledge bases

Requirements:

• Excellent customer service across multiple requests and communication media
• Ability to explain technical procedures clearly to non-technical audiences
• Experience with computer systems, applications, networks, and diagnostic tools
• Minimum six months’ service desk experience in computer operations
• Recent post-secondary computer education leading to diploma or certificate

Bring service desk experience, technical diagnosis, and clear communication to ICBC’s IT support team in British Columbia.