IT & Software

IT Service Management & Analytics Specialist

Pacer Group

Montreal (Administrative Region) · Qc · Canada

Job Title: IT Service Management & Analytics Specialist

Location: Montreal, QC

Work Arrangement: Onsite (hybrid)

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD 55-60/hour Incorporated

Application Deadline: Sep 30st, 2026

SKILLS REQUIRED

Mandatory Skills:

  • Strong experience in IT Service Management (ITSM), including Incident, Problem, Change, and Service Management processes.
  • Hands-on experience with ServiceNow or other enterprise ITSM platforms.
  • Strong analytical and critical-thinking skills with experience analyzing operational, service, and performance data.
  • Proven ability to develop dashboards, KPIs, reports, and management-level operational insights.
  • Proficient in Power BI, Excel, and other business intelligence and analytics tools.
  • Strong project coordination, stakeholder management, and organizational skills across multiple teams.
  • Ability to collaborate effectively with technical, risk, control, audit, and business teams.
  • Excellent communication and presentation skills, with experience using Microsoft 365 tools such as SharePoint and Teams.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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Reference: WJ-3875_12745380

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