IT Service Management Lead – Resilient & Customer‑Focused

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes.

The role focuses on improving service delivery, incident response, and continuous improvement across a complex technology environment, reporting to Senior Technology leadership.