IT & Software

IT Service management - Servicenow, Incident, SharePoint and Teams

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Montreal (Administrative Region) · Qc · Canada

IT Service management - Servicenow, Incident, SharePoint and Teams

Hybrid: 3 days a week in office

Location: Montreal

Job Description

  • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
  • Experience working with ServiceNow or comparable enterprise ITSM platform.
  • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
  • Experience developing dashboards, KPIs, reports and management-level operational highlights.
  • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
  • Strong project coordination, organizational and stakeholder management capabilities.
  • Ability to work effectively across technical risk, control, audit and business teams.
  • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
  • Ability to manage competing priorities and drive initiatives across multiple teams.
  • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

#J-18808-Ljbffr

Reference: WJ-291_10986975

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.