IT Service Specialist: First‑Line Tech Support (Bilingual)

Advance Auto Parts is seeking an IT Service Specialist to join our Technical Helpdesk team in Bolton, Ontario. You will provide first-level technical support for Carquest Stores, Corporate and Distribution Center teams, Emphasizing quick resolution and clear documentation for future reference.

The role requires strong problem-solving skills, experience with Service Now, Exploris/Weblink familiarity, and the ability to work weekends and after hours as needed. ITIL certification is preferred.