IT Services Delivery Lead — Flexible Work

Driver and Vehicle Standards Agency (DVSA) is seeking a Service Delivery Manager to lead the delivery and continual improvement of a portfolio of IT services. You will work with customers, stakeholders, suppliers, and colleagues to monitor performance, manage risks, and drive service improvements to deliver reliable customer outcomes.

You will oversee supplier performance, ensure services meet SLAs and business needs, and mentor Associate Service Delivery Managers while promoting a culture of