IT Services Technician Toronto

Insight seeks an IT Services Technician for fully onsite work in Ontario, troubleshooting enterprise systems, computers, peripherals, and Windows operating systems.

Reporting to the Services Lead, this technician provides technical assistance and user training. The position supports clients, business partners, IT divisions, vendors, and corporate stakeholders. Core work includes Citrix, virtual desktops, thin clients, PowerShell, and ServiceNow.

Key Responsibilities:

• Troubleshoot and triage enterprise or desktop systems
• Assemble, configure, and troubleshoot computers and peripherals
• Install operating systems, software, drivers, and components
• Document work accurately in the ticketing system
• Train users and mentor teammates on hardware and software

Requirements:

• IT certificate or diploma from recognized post-secondary institution
• Three to five years troubleshooting or enterprise IT customer service
• Required A+ and ITIL certifications
• Working knowledge of ServiceNow and fluent English
• Current driver’s license and driver’s abstract

Apply your Windows, hardware, ServiceNow, and troubleshooting expertise as an onsite Insight Services Technician supporting technology users.