IT Solution Support Engineer

In this role you support, maintain and continuously improve critical airport IT environments. You work across Linux/Windows servers, databases, virtualization, and middleware to ensure availability, security and lifecycle compliance. You collaborate with global teams to resolve incidents and drive improvements that bolster resilience and operational stability. This position offers exposure to enterprise-scale systems in a global, 24/7 context with meaningful impact on airport baggage handling operations. You will contribute to security patching, upgrades, and automation initiatives that enhance service delivery.

• 40 vacation days
• Flexible working hours
• Hybrid workplace
• Health & Wellbeing budget
• Commuting allowance
• Collective pension scheme

• Ensure reliable operation and performance of mission-critical airport IT environments (servers, virtualization, databases, middleware, hosted applications, monitoring, and High Level Controls software).
• Analyze and resolve complex incidents across infrastructure, database, middleware, integration, and applications; perform root-cause analysis and implement preventive measures.
• Execute upgrades, patching, vulnerability remediation, and lifecycle activities to maintain secure, vendor-supported systems.
• Monitor health, support backup/recovery/DR processes, and troubleshoot interfaces between applications, databases, automation systems, and customer integrations.
• Develop scripts and automation to improve efficiency and enable continuous service improvement.
• Serve as escalation point and collaborate with project, engineering, cybersecurity, and service delivery teams during deployments and transitions, including international 24/7 support and occasional on-site activities.

• Degree in Computer Science, Information Technology, Information Systems, or related technical discipline
• Foundational Linux and Windows Server administration knowledge
• Experience or familiarity with Oracle databases, SQL, Oracle PL/SQL, and DB concepts
• Understanding of middleware, application hosting, system integrations, and networking fundamentals (TCP/IP, DNS, routing, firewalls, load balancing)
• Experience with virtualization (VMware or Hyper-V); familiarity with Nagios-based monitoring is beneficial
• Affinity with cybersecurity, vulnerability/patch management; scripting or automation experience (Python, Shell, PowerShell) is advantageous
• Strong analytical and troubleshooting skills; proactive, hands-on; professional English; able to work internationally and occasionally travel or standby/on-call

• analytical thinking
• troubleshooting
• clear communication
• Linux and Windows Server administration
• Oracle databases, SQL, Oracle PL/SQL
• middleware and application hosting