IT & Software

IT Support

NRL

Woking · Surrey · United Kingdom

Overview

In this contract role, you provide first-line IT support to end users in a fast-paced oil & gas environment, ensuring smooth day-to-day IT operations on-site in Woking. You’ll handle hardware and software issues, manage incidents end-to-end, and escalate where needed. You’ll work closely with Aramco-exposed environments, delivering reliable, customer-focused service. This is an IR35-classified contract with a direct impact on critical operations.

Responsibilities
  • Provide first-line IT support across hardware, software and user-related issues
  • Troubleshoot and resolve technical incidents efficiently
  • Deliver exceptional customer service and support to end users
  • Log, track and manage support tickets through to resolution
  • Escalate complex issues to specialist teams as required
  • Maintain accurate incident and solutions documentation
Key requirements
  • Proven IT Support, Service Desk or Technical Support experience with ARAMCO
  • Strong hardware and software troubleshooting skills
  • Excellent communication to support non-technical users
  • Proactive problem-solver with a customer-focused approach
  • Desirable: experience with remote desktop tools and ticketing systems
  • Understanding of networking fundamentals and IT security best practices
  • Previous Oil & Gas sector experience
  • Previous Saudi Aramco project or operational experience preferred
  • Customer-focused
  • Proactive problem-solving
  • Clear communication
  • Remote desktop tools
  • Ticketing systems
  • Networking fundamentals

Reference: WJ-747_30174409

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