IT & Software

IT Support Administrator

Monks

London · Greater London · United Kingdom

Overview

In this role you support Monks colleagues worldwide, ensuring they stay productive by delivering remote IT assistance as part of a global team. You’ll focus on the EMEA region, handle incidents via ticketing, and contribute to onboarding/offboarding and IT projects. You help enable cross‑regional collaboration and drive efficiency and accuracy in IT operations. The position offers a chance to shape global IT support and work in a diverse, inclusive culture.

Responsibilities
  • Deliver remote IT support worldwide with a focus on the EMEA region
  • Resolve issues via the ticketing system (Freshservice) and provide troubleshooting
  • Manage user accounts across multiple platforms; support onboarding and offboarding
  • Contribute to regional and global IT projects and align with global IT goals
  • Support cross‑functional collaboration to enable productive work for colleagues across the globe
Key requirements
  • 2+ years of experience in IT support
  • Strong written and verbal English communication
  • Excellent knowledge of ticketing systems
  • strong communication
  • team player
  • independence
  • Windows and Mac support (plus)
  • MDM platforms (plus)
  • Google Workspace and Google Admin

Reference: WJ-747_30461375

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