IT Support Analyst

• Got a knack for solving technical issues and making people’s day a little easier?
• Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team
• You’ll get hands‑on experience with a huge range of cutting‑edge tech, learn constantly, and never have a boring day
• You’ll be a go‑to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager
• Giving employees genuinely great IT support — the kind people are happy to leave a good review for
• Becoming an expert with macOS, iOS, Windows, and Android
• Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy
• Setting up, upgrading, and swapping out laptops, phones, and other gear
• Jumping into project work when it comes up
• Helping keep IT documentation clear and current
• Keeping hardware and software inventory organized
• Taking your turn on the after‑hours on‑call rotation
• Protect the security and privacy of Absolute and its customers
• Other duties as assigned by management

Benefits

• Recognition: Competitive pay, exceptional benefits, and matching programs for retirement plans
• Development: Training and career development to help you grow, personally and professionally
• Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
• Inspiration: In‑office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
• Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
• Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
• Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins
• Balance: Work/life balance with flexible time off and Absolute‑sponsored events for the whole family

Requirements

• Certifications like MCP or A+ are nice to have, not required
• A genuine appetite for learning new tech and processes
• 2–5 years in an IT support role
• Experience with a ticketing system, Active Directory, and Exchange administration
• Extra bonus points for experience with AI tools or automation (like Power Automate)
• Solid Word documentation skills
• A self-starter with sharp attention to detail who can stick to process when it matters
• Great organizational and customer service instincts — working solo or on a team
• Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools
• Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)
• Comfortable asking for help when you need it
• A knack for researching and troubleshooting tricky problems
• Strong communication skills and a positive, can-do attitude
• Some formal IT training or education