IT Support Analyst Mississauga Hybrid

Support Specsavers colleagues across Canada with Microsoft 365 and desktop troubleshooting in a hybrid Mississauga schedule. Serve retail stores and office users.

Reporting to the IT Service Delivery Manager, this IT Support Analyst provides remote and in-person assistance. The role covers Windows 11, macOS, Microsoft Entra ID, Microsoft 365, ServiceNow, and business-critical applications. It also supports projects across Retail, Clinical, Supply Chain, and Support Offices.

Key Responsibilities:

• Handle incidents and requests through email, tickets, and phone
• Provide desktop support in Mississauga and remotely across Canada
• Install, configure, maintain, and troubleshoot hardware and software
• Deploy laptops, mobile phones, and iPads securely
• Support meeting room video conferencing and collaboration technology

Requirements:

• Previous remote and in-person desktop support experience
• Strong Windows 11 and Apple macOS knowledge
• Microsoft 365 and Entra ID administration experience
• Advanced TCP/IP, DNS, VPN, and firewall knowledge
• Strong written and verbal communication skills

Apply desktop support, Microsoft 365, Entra ID, and networking expertise to Specsavers’ Canadian IT service environment.