IT & Software

IT Support Analyst - Service Desk & User Experience

ENGINEERINGUK

London · England · United Kingdom

dunnhumby is seeking a Support Analyst to deliver high‑quality, office‑based IT support from the Support Bar. You will be the first point of contact for users, resolving day‑to‑day IT issues using defined tools and escalation paths, while ensuring excellent customer experience.

The role covers on‑site and remote support, ticketing in ServiceNow, and collaboration with global teams. Some travel within Europe may be required as the Office Champion for remote sites.

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Reference: WJ-766_22067505

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