IT Support and Systems Coordinator

Support Windows and Microsoft 365 users onsite in North Vancouver while coordinating vendors and resolving technical issues for Carlson Construction Group.

This full-time IT Coordinator and Technical Support Specialist serves as the first contact for employee technology assistance. The position combines technical support, vendor coordination, and systems administration across the organization. You will help improve technology operations through documentation, reporting, and technology initiatives.

Key Responsibilities:

• Resolve hardware, software, network, email, printer, and mobile issues
• Track incidents and manage escalations through resolution
• Coordinate MSP and technology vendor service expectations
• Conduct technology orientations for new employees
• Maintain assets, licenses, warranties, and subscriptions

Requirements:

• Three to five years in IT support or related work
• Diploma or degree in information technology or related discipline
• Strong Windows and Microsoft 365 administration knowledge
• Active Directory or Microsoft Entra ID knowledge
• IT ticketing and service management experience

Bring dependable user support, Microsoft 365 administration, and vendor coordination skills to Carlson Construction Group’s technology team.