IT Support Associate, IT Services
Amazon
Overview
As an IT Services On-Premise Support Technician, you will serve internal employees by delivering hands-on hardware, software, and tooling support. You will work with internal ticketing processes and manage IT asset inventory to ensure reliable onboarding and ongoing IT operations. You will handle hardware preparation for new hires and support a multi-user, high-availability environment across Windows, Mac, and Linux. This role offers a hands-on, cross-functional position within a customer-focused, innovative company.
Responsibilities- Provide hands-on PC hardware and software support to internal users
- Support internal tooling and ticketing processes to communicate with customers
- Prepare hardware for new hires and manage IT asset inventory
- Troubleshoot and maintain IT client, server, and network services
- Support Windows, Mac, and/or Linux operating systems in a corporate setting
- Assist with networking tasks (TCP/IP, DNS, DHCP) and Windows Server technologies
- Support video conference and teleconference equipment (preferred)
- High school or equivalent diploma
- Experience troubleshooting in a multi-user high availability environment
- Experience in PC repair, troubleshooting, deployment and liquidation
- Experience in IT client, server, and network service delivery
- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience working with Windows Server technologies
Reference: WJ-747_30186343