IT Support Consultant
Nexus Jobs
Overview
In this IT Support Consultant role, you will deliver end-user IT support while ensuring projects meet business requirements. You’ll promote MS 365, RPA, and new technologies, and help customers enhance IT/DX literacy. You’ll manage vendor relationships and coordinate with HQ and international users. This position combines hands-on support with project planning and training to drive digital transformation.
Responsibilities- Lead IT/DX projects through planning and implementation lifecycle
- Provide day-to-day IT/DX support and respond to requests
- Clarify customer IT/DX needs and define project scope, timelines, and resources
- Assist in testing (UAT) and validate proofs-of-concept
- Coordinate with HQ and office users in English/Japanese
- Promote and verify MS 365, RPA, and new technologies with customers
- Manage IT vendors/partners and related negotiations
- Support system maintenance and training materials for DX literacy initiatives
- 5+ years IT experience in a corporate environment
- 1–3 years in system development and maintenance (preferred)
- Strong MS 365 knowledge (SharePoint Online, MS Teams)
- Experience with IT vendors management and negotiations
- Customer/user support experience
- Proficiency in English and Japanese (reading/writing/speaking)
- Experience with UX/DX or digital transformation projects (preferred)
- Experience with Power Platform, Azure, UiPath RPA, SAP ERP, Excel VBA, Access (preferred)
- Strong interpersonal communication
- Adaptability in fast-changing environment
- Self-motivation and innovative mindset
- M365 (SharePoint Online, Teams)
- Power Platform
- Azure
Reference: WJ-747_30151580