IT Support coordinator

In this role you will provide reliable IT support to Bain employees, handling hardware and software issues, accounts, and technology assets. You’ll work closely with the Technology Solutions Group to ensure smooth technology operations and helpful user experiences. The role combines hands-on troubleshooting with process adherence and cross-functional collaboration. This is an opportunity to contribute to a high-performing, client-focused consulting environment and grow technical and service skills.

• Serve as a primary IT support contact for employees and resolve issues promptly
• Install, configure, and upgrade software and operating systems
• Troubleshoot hardware and software problems across computer systems
• Maintain accurate IT inventory, repair logs, and activity records
• Apply TSG guidelines and policies to standardize support practices
• Manage user accounts and access permissions
• Coordinate equipment repairs with external vendors
• Collaborate with TSG to test new applications and system upgrades
• Support development of training programs to help employees use technology effectively

• Bachelor in relevant field
• 0-2 years experience in a similar environment
• Experience in customer service or technical support with remote support tools
• Strong customer service and communication skills; proactive and collaborative approach
• Analytical thinking and basic technical troubleshooting skills
• Excellent time management and organisational skills; ability to prioritise and manage escalations
• Calm under pressure and effective problem-solving abilities
• Experience creating and maintaining technical documentation, processes, and procedures
• Ability to work in a team and support colleagues to deliver excellent service
• Flexibility to work extended hours, including evenings and weekends, and on-site five days a week
• Willingness to participate in a 24/7 on-call rotation after training
• Previous corporate experience preferred

• customer service orientation
• strong communication
• proactive collaboration
• remote support tools
• basic technical troubleshooting
• hardware and software issue diagnosis