IT Support Coordinator, Hardware

We are currently looking for an IT Support Coordinator, Hardware to join our team of committed professionals. This Full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa location in North Bay.

Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology support across YMCA of Northeastern Ontario locations, with frequent travel throughout Northeastern Ontario. The role is the primary resource for preparing, deploying, maintaining and replacing end-user hardware; resolving routine helpdesk requests; supporting device and mobile device management (MDM), endpoint enrollment and connectivity; coordinating technology-related onboarding and offboarding access; owning day-to-day Microsoft 365 administration; maintaining accurate asset records; managing day-to-day technology purchase requests; and completing planned site visits.

START DATE: December 1, 2026 or as soon as possible

LOCATION: North Bay, ON

RATE OF PAY: $45,000 - $48,000 annually. Compensation will be commensurate with the successful candidate’s relevant education, experience, and qualifications.

HOURS: 40 per week, with some evenings and occasional weekends. Some after-hours work depending on requests, emergencies or project work.

What You'll Do

• Resolve routine hardware, software, account, device and connectivity requests and using established procedures and service standards when appropriate
• Document and track support requests in the Association’s Technology Request system
• Deliver timely in-person and remote first-line support to employees across all Association locations
• Understand and interpret end user needs to provide excellent service levels
• Coordinate technology-related staff onboarding and offboarding, including device preparation and recovery, account creation and closure, access to approved platforms and systems, license assignment or removal, and inventory updates
• Act as the primary hands-on resource for workstation, laptop, mobile device, monitor, peripheral and accessory setup, replacement and deployment
• Configure, test, label, package, transport, install and decommission equipment in accordance with established standards and checklists
• Work primarily from the North Bay Region and travel frequently throughout Northeastern Ontario to YMCA sites for installations, equipment moves, site transitions, troubleshooting and inventory verification
• Perform routine device management and mobile device management (MDM), including enrollment, configuration, compliance checks and troubleshooting for Windows, Android and Apple devices using tools such as Microsoft Intune and Jamf
• Coordinate equipment logistics and confirm that deployed equipment is functional, documented and ready for employee use
• Maintain accurate, current records for devices, accessories, assignments, locations, warranties and lifecycle status in the technology inventory
• Conduct site-level inventory checks and reconcile physical equipment against system records
• Provide hands-on support for network, internet, phone digital displays and site connectivity issues, including physical checks, cable and peripheral troubleshooting, and testing
• Support technical implementation activities for projects, site transitions and equipment rollouts

What You'll Bring

• College diploma or University degree in Information Technology or a related field an asset; an equivalent combination of relevant education and hands-on experience may be considered
• Valid G class driver’s license and regular access to a reliable vehicle are required due to routine travel between YMCA locations
• Minimum of one to three (1–3) years of experience in IT support, desktop support, field services, device deployment or a related hands‑on technical role
• Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune and common account and endpoint support tasks
• Hands‑on experience installing, configuring, deploying and troubleshooting Windows and Apple computers, mobile devices, monitors, printers, peripherals and related equipment
• Experience preparing and deploying end‑user devices, including imaging or provisioning, endpoint enrollment, data transfer, testing and equipment replacement
• Strong verbal and written communication skills
• Strong hands‑on hardware, device deployment and troubleshooting skills
• Good interpersonal skills
• Self‑motivated and a strong team player
• Ability to independently organize site visits, equipment logistics and competing support priorities
• Familiarity with Meraki, Apple device support and Jamf is an asset
• Familiarity with YMCA business systems, including TechShare Avocado, Dayforce and Salesforce, is an asset but is not a primary requirement of the role
• Bilingualism in both official languages an asset
• Current and satisfactory Police Record with Vulnerable Sector Check

What We Offer

As a charity and community‑based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide:

• Free YMCA membership for you + your family
• Discounts on camps, child care, and recreation programs
• Paid vacation + personal/sick days
• Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!)
• Employee & Family Assistance Program with counselling, coaching, legal + financial supports
• Life, disability, and accident insurance coverage
• YMCA Federation Pension Plan
• Mileage reimbursement
• Team events + staff recognition
• Learning & development opportunities
• Explore different YMCA roles and career paths
• Flexible hours + hybrid work options (role dependent)