IT & Software

IT Support Engineer

VIQU IT

Cambridgeshire And Peterborough · England · United Kingdom

Location: Cambridge 5 days onsite
Start: ASAP

We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.

The environment is approximately 90% Mac / 10% Windows , so strong hands‑on Mac/macOS support experience is essential.

Key Responsibilities

  • Provide 1st/2nd line desktop support, primarily for Mac users
  • Manage and resolve tickets through the IT service desk
  • Provide face‑to‑face and walk‑up support
  • Set up new users and hardware
  • Support onboarding and offboarding
  • Manage user access and general IT requests
  • Troubleshoot Mac hardware and software issues
  • Provide a professional, friendly service to users

Essential Experience

  • Strong Mac/macOS support experience
  • Previous Desktop Support / IT Support experience
  • Good troubleshooting skills
  • Excellent communication and people skills
  • Comfortable working onsite and dealing directly with users

Desirable: Microsoft Entra ID, Cisco and MDM experience.

The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.

ASAP start Cambridge 5 days onsite

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Reference: WJ-5107_13746374

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