IT Support Engineer
NTT DATA
Overview
In this client-facing role, you will deliver on-site and remote desktop support, installation, and maintenance for desktops, notebooks, and peripherals. You will partner with clients to resolve technical issues while upholding high service levels, and you will handle incident management via ServiceNow. You contribute to smooth operations by configuring Windows environments and guiding customers in basic Windows usage. This is a hands-on, customer-focused position at a client site in London with opportunities to grow in a global IT services organization.
Pay / Benefits- tailored benefits
- Learning and Development opportunities
- flexible work options
- On-site/remote installation, maintenance, troubleshooting, and repair of desktops, notebooks, and peripherals
- Windows imaging/deployment, software installation, and troubleshooting
- Serve as liaison with customers on technical and administrative matters
- Provide incident management via ServiceNow service desk functions
- Review and optimize desktop/notebook configurations (Windows 7/10/11)
- Perform basic break-fix and maintenance of hardware
- Instruct customers on operation and maintenance of Windows systems
- Desktop/technical Windows support experience
- Experience with ServiceNow or similar ticketing system
- Office 365 support
- Windows troubleshooting, imaging/deployment, software installation
- Installation/troubleshooting of software/hardware
- Proven customer service background
- Ability to follow verbal and written instructions
- CompTIA A+ or equivalent skill set
- Availability to take calls during business hours and after hours
- Physical ability to lift/move hardware
- Strong verbal/written communication and teamwork skills
- customer service orientation
- clear communication
- team collaboration
- Windows troubleshooting
- imaging/deployment
- software installation
Reference: WJ-747_30836261