IT Support Engineer (1st Line) – MSP Growth Path

James Frank Associates is seeking an IT Support Engineer in the United Kingdom. The role involves acting as the first point of contact for clients, handling 1st line tickets, and delivering desktop, networking, and infrastructure support.

You will work with Active Directory, Windows, and Microsoft 365, ensuring high service levels and effective client liaison. The ideal candidate has at least 1 year in IT support, strong communication skills, and access to a vehicle to support client site