IT Support Engineer

We are looking for an IT Support Engineer for our location in Fleet, United Kingdom.

• First level support contact person for any hardware/software related issues for our European branches, especially Fleet office
• Identify the root causes of errors, escalating serious concerns and/or unknown problems to other Support Engineers, related third parties or management
• Be able to provide solutions to keep a high level of availability for users
• Adopt processes to track and maintain high user satisfaction
• Create and maintain effective and high quality documentation of processes
• Support users in their work environment by conducting user trainings, writing and editing training manuals, and gaining feedback from users to improve training methods
• Proactively support reduction of infrastructure issues by analysing common complaints and problems reported by users and formulate solutions together with the management

Your experience and knowledge:

• GCSE and/or Bachelor in IT, Computing or Digital Technologies
• Min. 2 years experience in User Support role
• In-depth knowledge of standard hardware and software (Windows/Office applications)
• Effective at problem solving
• Fluent in English (speaking and writing)
• Hands-on mentality
• Solution-oriented approach
• Open to people and new ideas
• Ability to contribute to the IT team

What we offer:

• A challenging and varied role with a leading global manufacturer of electronic components, modules, and assemblies, characterized by steady growth and innovative products
• A future-proof employment relationship with interesting IT projects in an international environment
• A comprehensive onboarding program to ensure a successful start
• A wide range of opportunities for further development