IT & Software

IT Support Engineer

NTT DATA

London · Greater London · United Kingdom

Overview

In this client-facing role, you will deliver on-site and remote IT support focused on desktops, notebooks, and peripherals. You will install, image, and troubleshoot Windows systems, while acting as a liaison between the client and our technical teams. You’ll contribute to service delivery through incident management and ongoing maintenance, ensuring high customer service standards. This position offers work at client sites in London and opportunities to impact day-to-day operations and end-user experiences. You will work within a global services environment that values collaboration and continuous learning.

Pay / Benefits
  • flexible work options
  • learning and development opportunities
  • wellbeing support (physical, emotional, financial)
  • inclusive and diverse workplace
  • equal opportunity employer
  • Disability Confident Committed Employer
Responsibilities
  • On-site and remote installation, maintenance, troubleshooting, and repair of desktops, notebooks, and peripherals
  • Windows imaging/deployment, software installation, and OS management (Windows 7/10/11)
  • Serve as client liaison on administrative and technical matters
  • Provide technical support and incident management via ServiceNow
  • Review and optimize desktop/notebook configurations at client sites
  • Diagnose and resolve performance issues
  • Perform basic break/fix maintenance and repairs
  • Instruct customers on operation and maintenance of Windows systems
Key requirements
  • Desktop/technical Windows support experience
  • Experience with ServiceNow or similar ticketing system
  • Office 365 support experience
  • Windows troubleshooting, imaging/deployment, software installation
  • Software/Hardware installation and troubleshooting
  • Proven customer service background
  • Ability to follow verbal and written technical instructions
  • CompTIA A+ certification or equivalent
  • Availability to take calls during normal business hours and after hours
  • Physical ability to lift/move enterprise hardware
  • Excellent verbal/written communication and teamwork skills
  • Customer service oriented
  • Strong communication
  • Team collaboration
  • Windows troubleshooting and deployment
  • Imaging/deployment tools
  • Software installation

Reference: WJ-747_30184393

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