IT Support Engineer

In this client-facing role, you deliver on-site and remote desktop support, focusing on Windows environments and hardware peripherals. You’ll collaborate with client teams, triage incidents via ServiceNow, and ensure smooth deployment, imaging, and maintenance of desktops and laptops. You help customers operate Windows systems and contribute to high-quality service delivery in a global consulting environment. This position places you at a client site in Broad Street, London, with opportunities to grow technical and customer-service prowess.

• tailored benefits
• Learning and Development
• flexible work options

• On-site/remote installation, maintenance, and repair of desktops, notebooks, and peripherals
• Windows troubleshooting, imaging/deployment, and software installation
• Acting as a liaison with customers on admin and technical matters
• Provide technical support and incident management via ServiceNow
• Review and troubleshoot desktop/notebook configurations across Windows 7/10/11
• Install and optimize desktop/notebook configurations at client sites
• Diagnose and resolve product performance problems
• Perform basic break-fix maintenance and repair of hardware
• Instruct customers in operation and maintenance of Windows systems

• Desktop/technical Windows support experience
• ServiceNow or similar ticketing system experience
• Office 365 support
• Windows troubleshooting, imaging/deployment, software installation
• Installation/troubleshooting of software/hardware
• Proven customer service background
• Ability to follow verbal and written technical instructions
• CompTIA A+ certification or equivalent
• Ability to receive calls during business hours and after hours
• Physical ability to lift/move enterprise hardware
• Excellent verbal/written communication and teamwork

• customer service orientation
• clear communication
• interpersonal skills
• Windows troubleshooting
• imaging/deployment
• software installation