IT & Software

IT Support Engineer

Motorway

Brighton · East Sussex · United Kingdom

Overview

In this IT Support Engineer role you’ll support a 400+ strong, cloud-first team to stay productive and happy. You’ll manage the full employee IT lifecycle, maintain essential systems, and contribute to key projects that improve how the business runs. You’ll proactively identify improvements and implement them to boost IT performance and user experience. This is a hands-on, proactive position at a fast-growing scale-up with a clear impact on daily work and long-term tech initiatives. You will be at the intersection of people, technology, and growth, helping Motorway continue to redefine its operations.

Pay / Benefits
  • Competitive salary
  • Equity scheme
  • 25 days holiday
  • Private medical insurance via BUPA
  • Pension scheme (5%)
  • Enhanced family leave
Responsibilities
  • Provide friendly and effective technical support to the entire team with clear, proactive communication.
  • Troubleshoot and resolve technical issues, ensuring staff have the right equipment and knowledge to excel.
  • Proactively suggest and implement improvements to IT systems and workflows.
  • Prioritize and manage daily support tasks while contributing to long-term IT projects.
  • Continuously learn, develop, and expand your technical skills and experience.
Key requirements
  • 1–2 years of hands-on IT support or helpdesk experience.
  • Solid macOS and Windows support in a business environment.
  • Strong troubleshooting and ownership of issues from report to resolution.
  • Excellent communication and interpersonal skills to explain technical concepts clearly to colleagues at all levels.
  • Experience with a cloud-first tech stack and exposure to Identity & Device Management (SSO, MDM such as Jamf or Intune, Google Workspace).
  • Experience with basic networking, AV systems, cloud telephony, and service desk ticketing software.
  • Proactive, collaborative, and capable of working autonomously within a team.
  • A genuine passion for technology and a drive to learn and implement improvements.
  • communication
  • interpersonal skills
  • proactiveness
  • macOS and Windows support
  • Identity & Device Management (SSO, MDM Jamf/Intune, Google Workspace)
  • basic networking

Reference: WJ-747_30167337

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