IT & Software

IT Support Engineer

Airwallex

London · Greater London · United Kingdom

Overview

In this role you will act as the IT front line for Airwallex staff, delivering high‑quality on-site and remote support while owning the onboarding/offboarding cycle. You’ll collaborate with global IT teams to ensure smooth operations, support AV in meeting spaces, and troubleshoot hardware, software, and SaaS tools. The position is ideal for someone who thrives in a startup environment and wants to contribute to a rapidly growing, worldwide tech organization. Your impact spans new hire setup, incident triage, and knowledge sharing that elevates the employee experience.

Responsibilities
  • Provide on-site and remote IT support for employees and contractors
  • Hardware and software support & troubleshooting (macOS, Windows, iOS)
  • SaaS troubleshooting (Zoom, Slack, Google Chrome, Google Workspace)
  • AV support for meetings and events
  • Run new hire IT onboarding events weekly
  • Offboarding processes including Laptop recovery
  • Admin of Google Workspace, Slack, Okta (basic)
  • Write clear documentation and knowledge guides
  • Collaborate with global IT ops team and other IT groups
  • Troubleshoot and triage complex requests; escalate when needed
  • Move and lift IT hardware; assist with office moves and inspections
  • Thrive in startup environment; manage ambiguity and cross-team collaboration
Key requirements
  • Exceptional customer service and hospitality skills
  • Excellent written and spoken English
  • Strong documentation skills
  • Must have macOS support experience
  • Experience with Google Workspace, Okta, Confluence, JIRA, Zoom
  • Strong Slack skills for fast, clear communication
  • Experience in international/matrix organizations
  • Solid technical troubleshooting across hardware and software
  • Intermediate networking troubleshooting (wifi, DNS, office networks)
  • Experience in high growth multinational tech companies and cross-team projects
  • Multitasking with competing priorities
  • Flexible to support on-call and events such as network upgrades
  • customer-focused
  • clear communicator
  • team collaboration
  • macOS support
  • Windows support
  • iOS support

Reference: WJ-747_30152353

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