IT & Software

IT Support Engineer

University of Oxford

Oxford District · Oxfordshire · United Kingdom

Overview

In this role you will provide expert IT support to academics, students, staff and visitors within the NDPH IT team. You will help maintain a large, data-intensive computing landscape and assist users across Windows, Linux, Mac and mobile devices. You will manage incidents via the helpdesk, perform hardware/software troubleshooting, and contribute to asset management and small IT projects. You’ll work collaboratively in a research-focused environment, delivering reliable IT services that support teaching and research impact. This is a great opportunity to shape a robust campus-wide IT infrastructure in a leading university department.

Pay / Benefits
  • 38 days annual leave
  • Hybrid working
  • Contributory pension scheme
  • Childcare services
  • Family leave schemes
  • Cycle and electric car loan schemes
Responsibilities
  • Provide expert technical support to academics, students, staff and visitors on IT matters
  • Manage incidents and service requests via the helpdesk (email, phone, in person)
  • Install, troubleshoot, and repair hardware and software
  • Maintain asset management including ordering and stock control
  • Assist with small-scale IT projects
  • Convey technical information clearly to non-specialist users
  • Work independently and as part of a collaborative team
  • Adapt quickly to new technologies
Key requirements
  • Experience in first-line PC support in a customer-focused IT environment
  • Strong analytical and problem-solving skills
  • Broad understanding of IT systems with ability to learn quickly
  • Asset management experience and stock control
  • Experience managing small IT projects
  • Excellent written and verbal communication skills
  • Organised, methodical, detail-oriented and able to prioritise and meet deadlines
  • Proactive, collaborative approach
  • IT qualification (e.g., BTEC National Diploma or equivalent) desirable
  • Experience supporting Apple Mac computers and mobile devices; university IT environment advantageous
  • Familiarity with ITIL frameworks and processes desirable
  • excellent communication
  • problem-solving
  • teamwork
  • Windows and Linux server experience
  • hardware/software installation and troubleshooting
  • Asset management and stock control

Reference: WJ-747_30149306

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