IT Support Engineer

In this role you will provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user environments, acting as the primary escalation point within a small IT team. You will support ongoing projects, help maintain service continuity and security, and work with Microsoft cloud technologies. You’ll contribute to improvements and ensure reliable IT services across the business. This is a hands‑on, collaborative position with exposure to modern Microsoft tech at scale.

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
• Act as a primary escalation point for complex technical issues
• Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
• Troubleshoot and support: Microsoft 365 (Exchange, Teams, SharePoint), Entra ID (Azure AD), Conditional Access and identity management, Intune and endpoint management, Windows desktop and server environments
• Support and maintain Azure and cloud‑based services
• Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching
• Perform root cause analysis and implement long‑term technical fixes
• Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
• Contribute to IT projects, system upgrades and deployments
• Create and maintain technical documentation and knowledge base articles
• Work closely with the IT Technical Lead and provide cover when required
• Liaise with third‑party vendors and service providers

• Proven experience in an IT support role covering 2nd and 3rd line responsibilities
• Strong experience with: Microsoft 365, Entra ID / Active Directory, Intune / endpoint management, Azure (administration, networking and identity)
• Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Experience supporting Windows server and desktop environments
• Knowledge of Microsoft security tools and best practices
• Strong troubleshooting skills across multiple systems
• Experience working within a small to mid‑sized IT team

• Proactive and hands‑on
• Strong ownership of technical issues
• Able to work independently
• Microsoft 365
• Entra ID / Active Directory
• Intune / endpoint management