IT Support Engineer

Salary: £35,700 - 41,055 per year

Requirements:

• Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment
• Strong Microsoft 365 and Windows environment knowledge
• Experience supporting end-user devices, hardware deployments and IT infrastructure
• Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments
• Experience working with suppliers, service providers or project teams
• A full UK driving licence is essential for this role; automatic-only licences can be considered
• Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential
• Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial

Responsibilities:

• Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner
• Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure
• Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions
• Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery
• Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments
• Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate
• Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement

Technologies:

• Hardware
• Support
• ITIL
• LAN
• Microsoft 365
• Mobile
• Network
• VPN
• Windows
• Office 365

More:

We are Renault Retail Group and we are looking for a proactive, customer-focused IT Support Engineer to join our UK IT team. This field-based role supports more than 17 retail locations across our dealership network and combines field engineering with remote helpdesk support as part of a collaborative team. The role is based from our Hayes home base, covering London, the Home Counties and wider UK network with travel to Bristol, Birmingham, Cardiff and Swansea as required. The position offers a salary of £35,700 per annum, up to 15% annual bonus, a company laptop and mobile phone, mileage and travel expense reimbursement, and eligibility for our ECOS/ECOP vehicle scheme after one months service. We also offer 33 days annual leave including Bank Holidays, pension with life assurance, staff discounts, training and career development, cycle to work, discounted gym membership, enhanced family policies, and other employee benefits.

last updated 38 week of 2026