IT Support Engineer - Bolton

Salary: £30,000 - 40,000 per year

Requirements:

• Strong first and second line IT support experience
• Practical knowledge of Microsoft SQL
• Experience supporting desktops, laptops and servers
• Knowledge of Active Directory, Exchange and Windows Server
• A good understanding of networking and infrastructure troubleshooting
• The ability to investigate unfamiliar problems and work towards a solution
• Strong communication, organisation and problem-solving skills
• Confidence working with colleagues at every level of a business
• A proactive and adaptable approach
• A clean driving licence, access to your own vehicle and flexibility to travel between our locations when required

Responsibilities:

• Provide first and second-line support to users across the business
• Maintain desktops, laptops, servers and Microsoft applications
• Support Microsoft Windows Server, Active Directory and Exchange environments
• Assist with Microsoft server administration
• Support a planned migration from VMware to Hyper-V
• Troubleshoot networks across our head office and retail estate
• Support backup and disaster-recovery processes using Veeam
• Provide support for EPOS technology across multiple retail locations
• Support our ERP system and help introduce new functionality
• Use Microsoft SQL to investigate issues and support business systems
• Support CCTV, telephony and mobile-device management
• Maintain accurate technical documentation and procedures
• Work with external suppliers and technology partners
• Contribute to infrastructure improvements and wider IT projects

Technologies:

• Active Directory
• ERP
• Hyper-V
• Support
• Mobile
• SQL
• VMware
• Veeam
• Windows
• Network

More:

We are a successful and growing multi-site retail and manufacturing business based in Bolton, working predominantly on-site with travel across the North West. You will join our established three-person IT team in a varied, hands-on role with broad exposure to infrastructure, business systems and operational technology. The position is permanent, with hours of Monday to Friday, 8:30am to 4:45pm, a 37.5-hour working week.

• 28 days annual leave including bank holidays
• on-site parking
• access to a pool car for business travel
• an on-call rota of approximately one week in every three

last updated 37 week of 2026